A questionnaire was designed and distributed to participants. The target participants were Hong Kong residents aged 18 to 60 while the expected number of feedback given is 100 or above. People with different educational backgrounds and living standards would be taking the questionnaire so that the sample could represent the majority of digital wallet users in Hong Kong. It is believed that the sample size could reflect the overview of people towards Hong Kong becoming a cashless city. The scope of the questionnaire would focus on digital wallets in Hong Kong, Alipay HK, WeChat Pay HK, Tap & Go, Payme, Octopus Wallet and BoC Pay.
The questions are designed with aspects to answer the objectives of the project.
- Most frequently used digital wallet
- Why do a person choose to use cash
- Why do a person choose to use e-money
- How often does a person use e-money to do P2P transaction
- How often does a person use e-money to pay merchants
- What actually motivates a person to use e-money (discount/consumption voucher)
- Without them, would a person continue to use e-money
- Cash vs e-money (mentally)
- What is the difference between owning cash and e-money
- Within 10 years, you wish? (scale) (e.g. 30%, 50%, 80%, 100% cashless in hk?)
- Within 10 years, you think? (scale) (e.g. 30%, 50%, 80%, 100% cashless in hk?)